Support

We're glad to help

Most questions are answered fastest by email — pick the category closest to your issue below, or just reach out directly.

Email us directly

One inbox, one team — every message reaches the people who actually build Code Magic: Altify AI.

apd12121998@gmail.com

Pro plan: priority reply within 24 hours

Billing & plans

Questions about upgrading, downgrading, or your media item limit.

See pricing & billing FAQ

Setup help

Stuck on your first scan, the AI generator, or building a template.

Open the setup guide

Technical issue

Something isn't scanning, saving, or behaving the way it should.

Email a bug report

Feature request

Tell us what your alt-text or SEO workflow is still missing.

Send an idea

Still need help?

Every plan gets a real response from the team that builds Code Magic: Altify AI — Pro just moves you to the front of the queue.

PRO

Priority Email Support

Pro subscribers' messages go to the front of the queue. Expect a response within 24 hours on business days — Starter includes standard 48–72 hour email support.

24-hour response time (Pro)
Technical troubleshooting
Setup & configuration help
Account & billing queries

Send Message

Report a Bug

Found something broken? Send a detailed report and we'll investigate promptly — available on every plan, including Free.

Include steps to reproduce
Screenshot or screen recording helps
We'll follow up with a fix ETA

Report Issue

PRO

Feature Request

Have an idea that would make Code Magic: Altify AI better for your store? Pro subscribers' requests are reviewed first.

Product roadmap input
Voted on by the team
We'll reply with our verdict

Share Your Idea

Looking for a quick answer instead? Check the FAQ.